Privacy Policy
Effective date: July 13, 2026
TANTU Machine respects the privacy of customers, distributors, project buyers, and website visitors. This Privacy Policy explains how we collect, use, and protect information submitted through tantumachine.com, contact forms, inquiry forms, email, WhatsApp, and WooCommerce-related pages.
Information We Collect
We may collect your name, company name, country or region, email address, phone number, WhatsApp number, product interests, project requirements, shipping destination, and any message or document you choose to send to us.
How We Use Information
We use submitted information to respond to inquiries, recommend suitable machinery, prepare quotations, provide technical selection support, arrange production and shipment communication, offer after-sales service, and improve our website and customer service process.
Cookies and Analytics
Our website may use cookies, analytics tools, security tools, and WordPress or WooCommerce functions to help the site work properly, understand visitor activity, prevent spam, and improve user experience.
Sharing of Information
We do not sell personal information. When necessary for service delivery, information may be shared with internal sales, technical, production, logistics, payment, website, hosting, or customer support service providers.
WooCommerce and Order Information
If you use WooCommerce features on this website, order and account information may be processed to confirm product details, quotation requests, payment status, shipping information, and customer service records.
Data Retention
We keep inquiry and business communication records for as long as needed to provide service, maintain customer support, meet business requirements, and comply with applicable laws.
International Communication
Because TANTU serves overseas customers, information may be processed across countries or regions during inquiry response, quotation, shipping, and after-sales communication.
Your Choices
You may contact us to request access, correction, or deletion of your submitted information where applicable. Some records may be retained when required for business, legal, security, or accounting purposes.
Contact Us
For privacy questions or data requests, please contact us at contact@tantumachine.com.